Email: support@essentialhoodiellc.com
💳 Payments
1. Accepted Payment Methods
We accept the following payment methods:
- Credit/Debit Cards
- PayPal
- Other available secure payment gateways (as listed at checkout)
All payments must be completed before order processing.
2. Pricing
Prices are displayed in USD unless otherwise stated.
We reserve the right to:
- Update prices without prior notice
- Correct pricing errors
- Cancel orders in case of pricing discrepancies
3. Payment Security
All transactions are processed through secure payment gateways.
We do not store or access your full payment information.
Your financial data is handled by third-party payment providers under their security standards.
4. Order Confirmation
After payment:
- You will receive an order confirmation email
- A receipt and order details will be provided
- Order processing will begin within 1–3 business days
If you do not receive confirmation, please contact support.
🔄 Refunds
1. Refund Eligibility
Refunds are available in the following cases:
- Order cancellation before shipment
- Defective or damaged product
- Incorrect item received
- Order not delivered within the estimated timeframe (subject to investigation)
2. Non-Refundable Cases
Refunds will not be issued for:
- Used or washed items
- Change of mind after delivery
- Clearance or final sale products
- Customer damage to the product
3. Refund Process
To request a refund:
- Contact support at support@essentialhoodiellc.com
- Provide order number and refund reason
- Submit required evidence (if applicable)
- Refund request will be reviewed
Approved refunds will be processed within 5–10 business days.
4. Refund Method
Refunds will be issued to the original payment method.
Processing time may vary depending on your bank or payment provider.
5. Partial Refunds
Partial refunds may be issued in cases such as:
- Missing items
- Damaged packaging (if product is still usable)
- Service adjustments
📞 Customer Support
For payment or refund inquiries:
