Email: support@essentialhoodiellc.com
🚚 Shipping Policy
1. Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Time
Estimated delivery times:
- USA: 5–10 business days
- International: 10–20 business days (may vary by location)
Delivery times are estimates and may be affected by carrier delays.
3. Shipping Charges
Shipping charges are calculated at checkout based on location and order size.
Customers are responsible for providing correct shipping details.
We are not responsible for delays caused by:
- Incorrect addresses
- Customs processing
- Carrier delays
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can track your order using the carrier’s tracking system.
5. Lost or Delayed Shipments
If your order is delayed or lost:
- Contact us at support@essentialhoodiellc.com
- Provide your order number and tracking details
- We will assist in resolving the issue
🔄 Returns & Refunds
1. Return Eligibility
Returns are accepted if:
- The product is unused and in original condition
- The return request is made within 7–14 days of delivery
- Original packaging is included
2. Non-Returnable Items
Returns are not accepted for:
- Used or washed items
- Clearance or final sale products
- Items damaged due to customer handling
3. Return Process
To initiate a return:
- Contact support at support@essentialhoodiellc.com
- Provide order details and reason for return
- Receive return instructions
- Ship the product as instructed
Return shipping costs may be the customer’s responsibility unless the item is defective.
4. Refunds
Once the returned item is received and inspected:
- Refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
- Shipping charges are non-refundable (unless the item was defective)
5. Defective or Wrong Items
If you receive:
- A defective item
- The wrong product
- Damaged packaging
Please contact us immediately. We will:
- Replace the item (if available)
- Issue a refund
- Provide further assistance
📞 Contact Us
For shipping or returns inquiries:
